Your information, handled with care
This page explains how we use the details you share when you request a tour or contact our support team.
When you submit a tour inquiry or contact support, we collect contact details such as your name, email, and phone number. Depending on your request, we may also collect your preferred date, traveler count, and any accessibility notes you choose to share.
We also process request details you type into the message field so we can plan and respond appropriately.
- To review availability and confirm your request
- To communicate with you about timing, meeting guidance, and practical planning details
- To address accessibility needs and special requests
- To provide customer support when you reach out
We only share information that’s necessary to fulfill the experience you requested, such as coordinating logistics and confirming relevant details for your group. We don’t sell your personal information.
If you choose to receive email updates, we’ll limit communications to booking-related messages and helpful travel information.
You can update or change the information you’ve provided by contacting our support team. If you no longer want email notifications, you can stop receiving them by following the instructions in our emails.
We take reasonable steps to protect the information you share from unauthorized access, while still keeping the booking experience efficient and user-friendly.